​At T2 Petly, we want your shopping experience to be simple and transparent.

Please review the information below before placing your order.

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Order Processing

Orders are processed after payment confirmation.

Processing times may vary depending on product availability, fulfillment location, holidays and periods of high demand.

Once your order has been prepared for shipment, you will receive shipping confirmation and tracking information when available.

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Shipping Destinations

T2 Petly ships to selected international destinations.

Shipping availability, cost and estimated delivery time may vary depending on:

• destination;

• product;

• fulfillment location;

• shipping carrier.

Available shipping options will be displayed during checkout.

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Free Shipping

T2 Petly offers:

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FREE SHIPPING ON ORDERS OVER $100

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Eligibility may depend on destination and product availability.

Any applicable shipping charges will always be displayed before you complete your purchase.

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Estimated Delivery Times

Delivery times depend on destination, carrier and fulfillment location.

The estimated timeframe shown during checkout or on the product page is an estimate and should not be considered a guaranteed delivery date.

International shipments may occasionally be delayed because of:

• customs processing;

• carrier disruptions;

• weather;

• holidays;

• incorrect or incomplete addresses;

• events outside T2 Petly’s reasonable control.

 

Tracking

When tracking is available, you will receive a tracking number by email after your order ships. Please allow some time for tracking information to become active after the carrier receives the package.

 

Multiple Packages

Products within the same order may sometimes be shipped separately.

If this happens, you may receive multiple tracking numbers and your items may arrive on different dates.

 

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes or other fees imposed by the destination country. Unless expressly stated otherwise at checkout, these charges are the responsibility of the customer and are not controlled by T2 Petly. Customers are responsible for understanding any import requirements applicable in their country.

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Returns

We want you to be happy with your purchase.

Eligible products may be returned within 30 days of delivery.

To qualify for a return, the item must generally be:

• unused;

• unworn;

• unwashed;

• in its original condition;

• in its original packaging;

• accompanied by proof of purchase.

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Requesting a Return

Before returning an item contact include:

• order number;

• product;

• reason for the return.

Do not send products back without first contacting our support team.

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Non-Returnable Items

Certain products may not be eligible for return, including:

• personalized or customized items;

• items damaged through misuse;

• items showing signs of wear;

• opened hygiene-related products where return would create a health or sanitation concern;

• gift cards;

• final-sale items where clearly identified before purchase.

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Damaged, Defective or Incorrect Orders

If your item arrives damaged, defective or different from what you ordered, contact us promptly.

Please provide:

• order number;

• photographs or video;

• description of the problem.

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We will review the case and determine whether a replacement, refund or another appropriate solution is available.

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Return Shipping

Unless the item was damaged, defective or incorrectly supplied, return shipping costs are generally the responsibility of the customer. Original shipping fees, when applicable, are non-refundable unless required by applicable law.

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Refunds

Once an eligible return has been received and inspected, we will notify you of the outcome. Approved refunds will be issued to the original payment method.

Your bank or payment provider may require additional time to post the refund.

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Lost or Undelivered Packages

If tracking indicates an unusual delay or you believe your package has been lost, contact us. We will review the shipment with the carrier and help determine the appropriate next step.