T2 Petly ships to selected international destinations. Shipping availability may vary by product and destination. Your available shipping options will be displayed during checkout.

Orders typically require processing before shipment. Estimated delivery times vary depending on the product, destination and carrier.Once your order has shipped, you will receive tracking information whenever tracking is available.Please note that delivery estimates are not guaranteed and may be affected by customs, carrier delays, holidays or other circumstances outside our control.

Yes. Free shipping is available on orders over $100, subject to destination and product eligibility.Any applicable shipping costs will be displayed at checkout before payment.

Once your order ships, you will receive an email containing tracking information when available.Tracking updates may take a few business days to appear after shipment.

Yes. Some products may be fulfilled from different locations, which means items from the same order may arrive in separate packages and on different dates.You will not be charged additional shipping fees simply because an order is divided into multiple shipments.

We begin processing orders as quickly as possible.If you need to change or cancel your order, contact us immediately.We will do our best to accommodate your request, but changes or cancellations cannot be guaranteed once an order has entered processing or shipment.

Please contact us as soon as possible and include:your order number;a description of the issue;clear photos or videos of the item and packaging. Our support team will review the case and help determine the appropriate solution.

Eligible items may be returned according to our Shipping & Returns Policy.Items generally need to be unused, unworn and returned in their original condition and packaging.Some products may not be eligible for return for hygiene, safety or other reasons.Please review our Shipping & Returns page before sending any product back.

Please check the size guide shown on the individual product page before ordering.Pet sizing can vary significantly between products, so we strongly recommend measuring your pet rather than selecting a size based only on breed or usual size.

We make every effort to represent product colors accurately. However, slight differences may occur because of lighting, photography and screen settings.

You can contact our customer support team through our Contact Us page:We aim to respond within 24–48 business hours